Your staff might know what to say and when to say it, but that doesn’t always mean that they have the confidence to speak up.

It’s amazing how much English some non-native speakers have hidden away. Whether it’s down to a lack of confidence in their knowledge, their pronunciation, or just a fear of getting it wrong in front of your guests, our Language Coaches can give your staff the confidence they need to actually use the English that they know.

Sometimes your staff may be better at English than you ever could have guessed, but faced with a real life situation, they freeze. Now this is natural for anyone facing a situation they’ve never dealt with before, but by interacting with our English Trainers regularly, we can give your staff the experience and confidence they need to loosen their tongues a little and keep their language skills well-oiled for when they are needed.

If you know any good ways to loosen up your staff around guests please don’t keep them to yourself, let us know what you think in the comments.

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