Front of House Selling is a one-day course designed for hotel staff who work in areas of customer contact. This set of modules is designed to run as a one day course or alternatively it can be run as four separate modules over a number of days.
Front of house guest contact staff
Intermediate language ability and up
Front office, food and beverage and spa
This course is part of the Mise En Place Total Quality Management Training Suite.
The services and products that may be offered are extremely diverse, the only conditions being the operations and policies of the participating property.
After this course, successful participants will be in a position to positively enhance departmental sales by discreetly maximising sales opportunities at work.
Develop an appreciation of the front of house sales culture necessary to maximise revenue and still provide discreet, professional service.
Explain the concepts required to drive change in a culture of front of house sales.
Provide a simple framework for creating proactive sales interactions with guests.
Appreciate the importance of understanding what products and services mean to guests.
Supply the communication skills to improve sales in a department and the hotel’s overall results.
Show practical steps and procedures for up-selling, cross-selling and adding-on.
Three Day Course – 18 hours training
Standard price USD 1,800
Price for follow up (optional): 3 days / month USD 600
Follow up includes:
Further role plays, observing performance, reviewing sales records, coaching sales one on one.