Location: PHUKET & KOH SAMUI, Duration: 6 MONTHS

Objectives

Improve operational training and standards

Train the trainer

Writing and coaching SOPs

Courses

Departmental Performance Trainer

Departmental Performance Coach

Departmental Skills Trainer

SOP Development

At Impiana we worked with the group to provide the brand standards and cultural identity necessary to deliver outstanding service in a 4 star environment. We did this by training the heads of departments and supervisors to manage their teams, deliver successful training, develop SOPs, create brand standard material and track the progress and skill level of the individual staff members.

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