Improve staff confidence with increased English interaction

Location: CENTARA SAMUI

Your staff might know what to say and when to say it, but that doesn’t always mean that they have the confidence to speak up.

It’s amazing how much English some non-native speakers have hidden away. Whether it’s down to a lack of confidence in their knowledge, their pronunciation, or just a fear of getting it wrong in front of your guests, our Language Coaches can give your staff the confidence they need to actually use the English that they know.

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Club Med F&B and HK Training

Location: MALDIVES & PHUKET, Duration: 4 WEEKS

Objectives

Improve F&B and HK operations

Improve organisation, duties and roles

SOPs for HK hygiene

Courses

F&B & HK Service Skills

F&B Food Knowledge

Guest Service Skills

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Impiana Departmental Skills Training

Location: PHUKET & KOH SAMUI, Duration: 6 MONTHS

Objectives

Improve operational training and standards

Train the trainer

Writing and coaching SOPs

Courses

Departmental Performance Trainer

Departmental Performance Coach

Departmental Skills Trainer

SOP Development

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Orient Express Management Training

Location: KOH SAMUI, Duration: 2 WEEKS

Objectives

Improve operational training and standards

Train the trainer

Writing and coaching SOPs

Courses

Departmental Performance Trainer

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Mandarin Oriental Management Training

Location: BANGKOK, Duration: 2 DAYS

Objectives

Improve management skills

Situational Leadership

DiSC behavioral analysis for hotel managers

Teamwork, Communication, Cooperation

Courses

Management Skills Modules 1 & 2

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Centara Grand Leading Hotel Training

Location: HUA HIN, Duration: 4 WEEKS

Objectives

Enable property to become a Leading Hotel of the World

Attain 85% score on LHW audit

Improve service in all departments

Courses

LHW Audit Training

Guest Relationship Service Performance

Departmental Performance Coach

Departmental Skills Trainer

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Six Senses Departmental Training

Location: KOH SAMUI, Duration: 4 YEARS

Objectives

  • Operations service training for F&B, FO, Spa, HK
  • SOP development
  • Video SOPs
  • Product knowledge

Courses

  • F&B, FO, Spa & HK Service Skills
  • F&B Food Knowledge
  • Bartender Drinks Knowledge
  • Butler Service Skills
  • Guest Service Skills
  • Reservations Service Skills
  • Concierge Service Skills
  • Operator Service Skills
  • Front Office Room Knowledge
  • Facilities and Services Knowledge
  • Concierge Knowledge

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