Hotel training staff courses

Mise En Place

The hotel training company

Service & Hospitality

Departmental procedural skills

Sales & Guest Relationships

Upselling & cross selling

Management & Leadership

For executives and HODs

Operational Development

Analyse & improve every department

Coaching & Teamwork

On the job management skills

Product Knowledge

Expertise in what you provide

TQM & Brand Development

Total quality management programs

Auditing & Mystery Guest

Evaluate your current performance

Language & Communication

Live and online courses

Mise En Place is an established hotel training company based in SE Asia.

Our client portfolio includes properties and brands across SE Asia, the Middle East, the Maldives, India, China and Indonesia. Throughout the region we have worked with many of the world’s leading hotel brands and iconic properties.

Our clients

Since 2003 we have been working with Asia’s top resorts and hotels, offering department specific training courses, management training, TOEIH testing, standard and performance development, language programs and other hospitality consultancy.

Our client base is well established and diverse, and covers hotels and resorts of all sizes from boutique properties to globally recognised brands across Asia and the Middle East, from the UAE to Vietnam.

Why you should contact us

  • More efficient work environment
  • Better guest reviews & feedback
  • Fewer complaints & poor comments
  • Improved hospitality service
  • Increased revenue & sales
  • Reduced staff turnover & overheads
  • Happier staff & better teamwork
  • Brand reinforcement
  • Better guest relationships

How we can make your business grow

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Hotel training staff montage
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Learn the theory and basics with classroom training and direction

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We set individual’s development plans and needs and work one on one

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Practice hospitality skills and role play in the classroom off the job

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Before practicing for real and role playing on the job

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Evaluation and coaching in real operations will set the standards

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Training and coaching management to achieve high standards and manage their team

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This leads to a partnership team of total quality hospitality professionals

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With the result of happy and satisfied guests

Types of training services

Service & Hospitality

F&B and dining service
Housekeeping & rooms
Spa treatments
Reservations & guest services
Enquiries & requests

Sales & Product Knowledge

Guest relationships
Up-selling & cross selling
Wine pairing and sales
Food and drinks knowledge
HK equipment & hygiene

Language & Communications

TOEIH
Language classes
eLearning apps
Business writing
Translations

TQM & Brand Development

Total quality management
SOP development
Mystery guest auditing
Brand compliance
Document control and ISO

Management & Teamwork

Situational leadership
Supervisory skills
DiSC leadership
Five dysfunctions teamwork
Six Thinking Hats

Operational Development

Teamwork, roles and duties
Operations logistics
Coaching & operations
Job descriptions
Operating procedures

Who we train

Executive hotel training

Executive Managers

Heads of department hotel training

Heads of Departments

Assistants hotel training

Assistants

supervisors hotel training

Supervisors

hotel staff training

Service staff

Where we operate

Middle East

Oman, Dubai, Abu Dhabi

Indian Ocean

Maldives, Seychelles, Mauritius

SE Asia

Thailand, Vietnam, Cambodia

Singapore & Indonesia

Singapore, Malaysia, Bali

Hong Kong

Hong Kong, Macau and China

South Pacific

Fiji, Tahiti, Bora Bora

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Who is it for? Types of clients

Chain hotels who have their own brand training often use us for:

Specialised leadership training such as DiSC, Situational Leadership or coaching skills

Specialised product knowledge eg: wine pairing and sales or housekeeping equipment and hygiene

Outside auditing and consultancy including mystery guest auditing or training auditing

Language and communications – TOEIH, language classes and eLearning

Independent hotels will benefit from:

Brand development including SOPs, service standards and Total Quality Management programs

Service and hospitality training such as F&B standards training, butler programs or other departmental programs

Sales and guest relationship programs such as up-selling and cross selling courses

Operational development and coaching for example setting duties and responsibilities

Hospitality schools partner with us for:

Specialised teachers and trainers to deliver courses within their curriculum

Hospitality content creators to write syllabuses, courses, training material and lessons

Usage of the TOEIH hospitality English testing system for their student body

Online and eLearning apps, hospitality content and Learning Management Systems (LMS)

Contact us for further information

We look forward to hearing from you

regarding your specific requirements